Privacy Policy – 299ba

At 299ba, your privacy is not a checkbox — it is a core principle we uphold across every part of our platform. This Privacy Policy explains in plain language what personal information we collect from players in Bangladesh, why we collect it, how we use it, and the rights you hold over your own data.

By accessing or using the 299ba website and its services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Our Privacy Commitments

Information We Collect

299ba collects two broad categories of information: information you provide to us directly, and information gathered automatically as you interact with our platform. Both types are described in detail below.

Information You Provide

• Full name, date of birth, and a valid contact number (required for account registration and age verification)
• Email address and mobile number for account communication and transaction notifications
• Payment information such as bKash wallet numbers, Nagad account details, Rocket mobile banking details, or Upay credentials used for deposits and withdrawals
• Government-issued identification documents submitted during the KYC (Know Your Customer) verification process

Information Collected Automatically

• Device identifiers, IP address, browser type, and operating system details collected when you visit our platform
• Session logs, page navigation records, and gameplay activity data used to maintain platform integrity and detect fraud
• Cookie data and similar tracking technologies as described in the Cookies section of this policy

How We Use Your Information

The information 299ba collects is used exclusively for the following purposes, in accordance with fair data processing principles:

• To create and manage your player account, verify your identity, and confirm that you meet the 21+ age requirement
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately
• To provide customer support, respond to queries, and resolve account issues in a timely manner
• To send you transactional notifications, account alerts, and important service updates via email or SMS
• To maintain the security and integrity of the platform, including fraud prevention, abuse detection, and responsible gaming compliance
• To improve our services, personalize your experience, and analyse usage patterns to enhance the platform for players throughout Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar

Payment and Financial Data

When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the relevant mobile financial service processes the transaction on their own secure infrastructure. 299ba receives only a confirmation reference — we do not store your full mobile banking PIN, OTP, or wallet password on our servers.

For card payments via Visa or Mastercard, all card data is handled by PCI-DSS compliant payment processors. 299ba retains only a transaction reference number and the last four digits of the card for your records. Full card numbers are never stored on our systems.

Cookies and Tracking Technologies

299ba uses cookies and similar lightweight technologies to ensure the platform functions correctly, maintain your logged-in session, and gather anonymised analytics about how our pages are used. Cookies are small text files placed on your device by your browser when you visit our site.

Types of Cookies We Use

• Essential cookies — required for the platform to load and your session to remain active after login. These cannot be disabled without breaking the service.
• Analytics cookies — collect anonymised data (page views, navigation paths, time on site) to help us understand usage patterns and improve the platform experience for players across Bangladesh.
• Preference cookies — remember your language setting, display preferences, and other customisations you have made during previous visits.

Most modern mobile browsers (Chrome on Android, Safari on iOS) allow you to manage or clear cookies through the browser settings menu. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

Sharing of Information

299ba does not share your personal information with third parties except in the following strictly limited circumstances:

• Service providers — payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification partners, and hosting infrastructure providers who are bound by strict data processing agreements and are only permitted to use your data to deliver the contracted service.
• Legal obligations — if we are required by applicable law, court order, or regulatory authority to disclose certain information, we will comply to the minimum extent necessary and, where legally permissible, notify you promptly.
• Security and fraud prevention — aggregated or anonymised data may be shared with fraud detection partners to protect all players on the platform. Individual identifying data is not included in these disclosures.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity. You will be notified of any such change and your data rights will be preserved.

Data Retention

299ba retains your personal information for as long as your account remains active or as reasonably necessary to provide the services you have requested. Account records, transaction histories, and KYC documentation are typically retained for a minimum of five years following account closure to meet financial record-keeping and anti-money-laundering obligations.

When your data is no longer required for any of the purposes described in this policy, we will securely delete or anonymise it. If you request deletion of your account and associated data, we will process your request within 30 days, subject to any legal retention obligations that may apply.

Security Measures

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that limit who within 299ba can access personal information, and regular internal security reviews.

While we take data security seriously, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately at [email protected]. We have an incident response process in place to investigate and address any confirmed breaches promptly.

Your Rights Over Your Data

As a 299ba player, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact our support team with your registered account details.

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data when it is no longer required for the purposes for which it was collected.
• Right to restriction — you may ask us to restrict the processing of your data in certain circumstances, such as when you contest the accuracy of information we hold.
• Right to object — you have the right to object to processing of your personal data for direct marketing or profiling purposes.

We will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

Age Restriction Policy

299ba is strictly an adults-only platform. All gaming, betting, and casino services offered on this site are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

Third-Party Links

The 299ba platform does not contain links to external third-party websites. All navigation on the site remains within the 299ba domain. This Privacy Policy applies solely to data collected and processed by 299ba and does not extend to any third-party services or platforms you may access independently outside our site.

Changes to This Privacy Policy

299ba reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. Your continued use of the platform following any such update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically. If you have questions about any changes made to this policy, our support team is available to clarify.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299ba handles your personal data, please reach out to our dedicated privacy support team. We aim to respond to all enquiries within 2 business days.